FREQUENTLY ASKED QUESTIONS
Q - What is an Aura?
A - Auras are members of the handpan family of instruments, crafted in Denville New Jersey, USA.
Q - What scales do Auras come in?
A - Here at Aura, we try our best to be able to customize each instrument for its owner, so the answer would be many different ones! The scales tab on this website provides some examples of scales that we are comfortable offering, however, they are not limited to the ones on this list. For scale customization options, pleace contact us directly.
Q - What material(s) are Auras made out of?
A - Auras can be made out of untreated low carbon steel, nitrided steel, or stainless steels.
Q - How large are Auras, and in what size Evatek will they fit?
A - Auras are approximately 22inches (56cm) wide, 9-10.5 inches (23-24cm) tall, and weigh approximately 10 pounds (4.5kg). They fit perfectly in the "Medium" sized Evatek Carrying Case (more information on the Evatek Carrying Case can be found here).
Q - What can I use to clean my Aura?
A - It is recommend to use Seal1CLP or Phoenix Oil to clean Auras. Both products can be applied to the instrument and rubbed in using a non abrasive cloth (such as paper towels or napkins). A new coating of either Seal1 CLP or Phoenix Oil should be applied to the instrument at least once every two weeks, with additional cleaning sessions added as necessary (such as the instrument coming in contact with excessive moisture or dirt). The use of lubricants on the inside of the instrument could damage the adhesive holding the shells together, potentially causing them to separate.
Q - How much will it cost to ship my Aura?
A - Shipping within the United States typically costs between $50-150, but the exact cost will be handled on a pan to pan basis. International orders will be handled on a pan to pan basis.
Q - Will my Aura be damaged if I play or leave it in direct sunlight?
A - Playing an Aura in direct sunlight might result in the instrument temporarily going out of tune. If this occurs, the instrument should be put away in the shade and be allowed to cool off, at which point it should return to its original tuning. It is advised not to keep or play a handpan in the sun for an extended period of time, as this may cause damage that may require a retune to reverse.
Q - How much does it cost to get my Aura retuned?
A - Assuming it is a standard retune and the instrument has not sustained heavy damage, the retune itself is free! The customer is only obligated to pay for the shipping of the instrument to and from the Aura workshop. If the instrument is damaged, an aditional expense may be incurred, but this will be handled on a case by case basis.
Q - Do you offer retunes for other instruments?
A - Although I am open to tuning non-Aura instruments, my final decision on whether or not I will attempt a retune and the cost of such a retune will be handled on a case by case basis. If you have an instrument that you are interested in having retuned, please send an email to email@example.com with more information about the instrument.
Q - Can I swap a different kind of handpan for a new Aura?
A - Possibly...if you have a swap in mind, send an email to firstname.lastname@example.org and we will discuss it!